Returns & Exchanges
At Alphard Group, we want you to be completely satisfied with your purchase. If your fashion pieces aren't quite right, you can return or exchange them within 30 days of delivery in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are unworn and unwashed.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Quality Check and Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing